Unfortunately, we can't provide any guarantees that users will never experience troubles while playing cash tournaments in the WorldWinner App. There are numerous factors that could cause issues and may be a normal experience for some depending on the strength of their connection.
If you encounter a technical issue while playing a cash tournament that affects your ability to successfully play your entry, please submit a request to WorldWinner Player Services requesting a review of the entry and potential refund of the entry fee that was paid.
General response time is within 1 business day.
WorldWinner cannot be held responsible for issues experienced beyond our control. A refund request may be denied if there is no evidence in the game logs to indicate that the issues experienced were directly caused by a malfunction of WorldWinner servers. All Entry Fee credits will be awarded in Game Credits, not Real Money. Game Credits can be used to enter additional cash tournaments - they cannot be withdrawn.